Cancellations, Refund And Replacements
[I] Order Cancellation within 24 hrs:
- You can cancel your order within 24 hours from completion of your payment process. This is applicable only in case where orders are not processed and dispatched.
- To cancel your order, visit the 'Orders' page of your DIAMOND account. View the 'Order Details' of the order you want to cancel and tap 'Cancel'.
- In case you have paid using Net banking/Debit/Credit Card, the refund of the amount for cancelled items will be made after cancellation process is complete at our Order summary page.
- The refund will be made within 7 days from date of cancellation confirmation.
[II] Order Cancellation after 24 hrs:
- Customer is entitled to cancel order and claim refund for products for reason of manufacturing defects only and only within 48 hours of delivery of products to the customer. For any such cancellation post 24 hours, the customer will be required to write email to customercare@diamondbp.com with detailed information and photos of such products.
- Upon receipt of the email, the Diamond team will initiate pickup process and shall inspect the returned products. Upon verification and identification of the problem in the product, if any, Diamond will communicate its finding to the customer.
- We make 3 attempts to pick up the item. If the item is not picked up on the third attempt, the pick-up request is marked as failed. After third pickup attempt, the claim will become invalid and Diamond shall not be responsible for refund or replacement.
- The cancelled items sent for replacement / refund should be unused, intact, and with their original packaging (labels, tags, boxes, plastic wrap). If you opt for a replacement and we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase. The time for the refund to reflect in your account will be 7 to 10 business days from the time your cancellation request was accepted.
- Notwithstanding anything contained in this policy or terms and conditions, eligibility of refund shall be decided post inspection of the returned item and its condition and the decision of Diamond shall be final and binding upon you.
Change of shipping address:
Yes, we can modify the shipping address only if your order hasn’t left our warehouse in Pune. In case of modification, you need to inform this via email in the below format.
Subject: "Update shipping address for my order no: (order number)"
"Hi,
I request you to deliver the order to my new shipping address as mentioned below:
Address:
Regards,
(Your name)"
Send this mail to customercare@diamondbp.com
PAYMENT METHOD:
We support the following payment methods:
Credit Card
Debit Card
Online-Payment/Net banking
UPI
There are no hidden charges; you will pay only the amount that you see in your order summary at the time of check out.
If you see any charges on your credit/debit card that you never made, please check with those who are authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it.
Please email us at [ customercare@diamondbp.com ]
In case of a payment failure, please retry ensuring the information that has been put in the payment gateway is accurate, including the account details, billing address and password (for net banking). Kindly also check if your secure Internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally refunded to your account within 7 business days. You can email us at customercare@diamondbp.com with your order number for any clarification.